Terms of sale

1. Who we are

This website is operated by 长春市利维特家居用品有限公司 (Changchun Liweite Household Products Co., Ltd.), Floor 3, Workshop Building G8, Lakeside Commercial, Yihu International, Nanguan District, Changchun, China, registered under USCC 91220102MAKLBXA30A ("Rumblerow", "we"). Contact: [email protected].

2. How an order is formed

Adding items to the bag does not reserve them. When you complete checkout and pay, you make an offer to buy the items in your bag. The contract between you and Rumblerow is formed when we send your order confirmation email — usually within minutes of payment. If an item is unavailable or mispriced, we decline the offer and refund you in full; we will tell you by email.

3. Price & payment

Prices are shown in US dollars and include applicable taxes. Payment is taken at checkout by credit or debit card (Visa, Mastercard, Amex and Discover). Card details are transmitted over an encrypted connection and are never stored on our servers. Import duties and import VAT for the US, EU, UK and Canada are included in the price you pay (DDP) — you will not be charged again on delivery.

4. Delivery

In-stock pieces dispatch within one business day; made-to-order sets within five business days. Standard tracked delivery is $6.95, free over $75.00; express is $14.95. Estimated delivery times by destination are on our shipping page. Risk of loss passes to you on delivery.

5. Cancelling your order

Before dispatch: email [email protected] as soon as possible — if the order has not shipped we cancel it and refund you in full.

After delivery: you have 30 days from delivery to return unused pieces in their original packaging for a refund to your original payment method. Faulty or damaged items: prepaid return label, full refund including original delivery charge. Change-of-mind returns: refund minus a flat $7.95 return postage. Full details are on the returns page.

6. Cancellation by us

We may decline or cancel an order if an item is out of stock, if the price was displayed in error, or if we suspect fraud. In each case you are refunded in full and notified by email.

7. Product information

Our enamelware is handmade, so colours and patterns vary slightly piece to piece and photographs are representative. Materials, testing and safe-use guidance are described on the materials & safety page.

8. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited. Subject to that, and to your statutory consumer rights, our liability for any claim relating to an order is limited to the amount you paid for that order.

9. Dispute resolution

If something goes wrong, email [email protected] first — we commit to acknowledging within one business day and resolving within 30 days. Consumers in the EU may also use the online dispute resolution platform of the European Commission. Nothing here prevents you from bringing proceedings in your country of residence if consumer law gives you that right.

10. Governing law

These terms are governed by the laws of the People's Republic of China, and the courts of Changchun, China have jurisdiction. Where mandatory consumer-protection law of your country of residence gives you protections that cannot be waived, those protections continue to apply alongside these terms.

11. Contact

Questions about these terms: [email protected]. Postal: Floor 3, Workshop Building G8, Lakeside Commercial, Yihu International, Nanguan District, Changchun, China.